FAQ
Find answers to the most frequently asked questions.
Payment
You can either pay by invoice if you have a Danitech account, or you can choose from a number of different payment options if you do not have an account.
With an account:
With a Danitech account, you pay by invoice. By default, payment by invoice must be made within 30 days from the invoice date, unless otherwise agreed. Your payment terms are written on your order confirmation.
Without an account:
Without a Danitech account, you have the option of paying for your online orders with Dankort, Visa and Mastercard. You choose your preferred payment method at checkout.
If you wish to change your form of payment from card payment to invoice payment, this is based on an assessment of your purchasing potential and is subject to a credit assessment. Please contact our customer service for further information.
Call us
+ 45 76 34 23 00
Mon - Thurs: 07:30 - 16:30
Friday: 07:30 - 14:30
Write to us
infodk@danitech.com
We aim to respond within 24 hours.
Yes. Safety is our number one priority. With the help of tools such as 3D Secure and Dankort Secured by Nets, we ensure that you can safely pay online for your products.
Order and delivery
With a Danitech account, you get more delivery methods and cheaper shipping prices than if you didn't have an account.
Standard delivery in DK:
Shipping rate:
Stated on the order confirmation
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
1 - 2 business days*
Standard delivery in EU:
Shipping rate:
Stated on the order confirmation
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
3 - 7 business days**
Express delivery in DK:
Shipping rate:
Stated on the order confirmation
Order deadline:
Monday - Thursday: 11:00
Friday: 10:00
Delivery time:
The business day after before 12:00*
Express delivery in EU:
Shipping rate:
Stated on the order confirmation
Order deadline:
Monday - Thursday: 11:00
Friday: 10:00
Delivery time:
1 - 3 business days**
Pickup at Danitech A/S:
Shipping rate:
Free of charge
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
1 hour after your order***
*The delivery time only applies to standard stock items for bridge-fixed islands. The delivery time for orders with manufactured goods and procured goods is stated on the order confirmation.
**Delivery time only applies to standard stock items for bridge-fixed EU countries. The delivery time for orders with manufactured goods and procured goods is stated on the order confirmation.
***Pick-up times only apply to standard stock items. The pick-up time for orders with manufactured goods and procured goods is stated on the order confirmation.
Without a Danitech account, we offer Standard and Express delivery at fixed low shipping rates. Below you will get an overview of the delivery methods, as well as the shipping rates and delivery times.
Standard delivery in DK:
Shipping rate:
Free shipping on orders over DKK 2,000
DKK 99 on orders under DKK 2,000
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
1 - 2 business days*
Standard delivery in EU:
Shipping rate:
DKK 199 / EUR 29
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
3 - 7 business days**
Express delivery in DK:
Shipping rate:
DKK 199
Order deadline:
Monday - Thursday: 11:00
Friday: 10:00
Delivery time:
The business day after before 12:00*
Express delivery in EU:
Shipping rate:
DKK 399 / EUR 59
Order deadline:
Monday - Thursday: 11:00
Friday: 10:00
Delivery time:
1 - 3 business days**
Pickup at Danitech A/S:
Shipping rate:
Free of charge
Order deadline:
Monday - Thursday: 15:00
Friday: 12:00
Delivery time:
1 hour after your order***
At this time we do not offer deliveries outside the EU to customers without a Danitech account.
*The delivery time only applies to standard stock items for bridge-fixed islands. The delivery time for orders with manufactured goods and procured goods is stated on the order confirmation.
**The Delivery time only applies to standard stock items for bridge-fixed EU countries. The delivery time for orders with manufactured goods and procured goods is stated on the order confirmation.
***Pick-up times only apply to standard stock items. The pick-up time for orders with manufactured goods and procured goods is stated on the order confirmation.
Your shipping rates depend on whether you have a Danitech account or not. With a Danitech account, your shipping prices will vary based on the order size, delivery address and delivery method, etc. Without a Danitech account we offer fixed low shipping rates.
Standard delivery in DK:
With a Danitech account:
Stated on the order confirmation
Without a Danitech account:
Free shipping on orders over DKK 2,000
DKK 99 on orders under DKK 2,000
Standard delivery in EU:
With a Danitech account:
Stated on the order confirmation
Without a Danitech account:
DKK 199 / EUR 29
Express delivery in DK:
With a Danitech account:
Stated on the order confirmation
Without a Danitech account:
DKK 199
Express delivery in EU:
With a Danitech account:
Stated on the order confirmation
Without a Danitech account:
DKK 399 / EU 59
Pickup at Danitech A/S:
With a Danitech account:
Free of charge
Without a Danitech account:
Free of charge
As long as your order has not been picked up by our logistics partner, you can change your order. Contact our customer service as soon as possible by phone.
Call us
+ 45 76 34 23 00
Mon - Thurs: 07:30 - 16:30
Friday: 07:30 - 14:30
As long as your order has not been picked up by our logistics partner, you can change your delivery address. Contact our customer service as soon as possible by phone.
Call us
+ 45 76 34 23 00
Mon - Thurs: 07:30 - 16:30
Friday: 07:30 - 14:30
Yes, you can, but it requires a Danitech account. The reason for this is because we have to comply with certain export rules and import conditions, such as customs. In addition, the goods typically also have to be transported in other ways, e.g. by train, container ship or plane.
We sell our products to the whole world, especially our customized hydraulic, powertrain and machine control solutions.
If you need to have your products delivered in Denmark, we primarily use Postnord for standard delivery and Brink Transport for express delivery.
If your products are to be delivered in an EU country (apart from Denmark), we use GLS for standard delivery and DHL for express delivery.
Return
- Goods can only be returned after prior agreement - ie. you must call Danitech beforehand.
- During the telephone conversation, Danitech provides a return number, which you must apply to the product BEFORE returning it.
- A copy of the purchase invoice is attached - this shows the date of purchase and the price that must be used for any crediting. This ensures correct treatment.
- The goods must be unused and in undamaged condition.
- Returns must be made no later than 1 month after receipt. If this happens later, Danitech reserves the right to a reduction in the amount credited. Any return due to the customer's incorrect order is subject to a return handling fee of 15% of the price. However, the fee is min. DKK 100.
- Specially procured goods and goods that the customer has painted in a non-original color cannot be returned.
- NOTE: In situations where goods are sent to Danitech WITHOUT prior agreement, this can result in significantly longer processing times. In the worst case, the item will simply be returned to you, postage-paid, without processing.
- Download the complaint form. You will find the form further down on this page.
- The complaint form must be filled in thoroughly with a description of the fault and the other fields indicated. The form contains the information necessary for processing the case at Danitech.
- The completed complaint form is attached to the complaint item(s) and sent to Danitech.
- If a complaint is rejected, an invoice will be sent to the customer for the costs Danitech has incurred in connection with processing the complaint.
- In situations where the item(s) is forwarded to Danitech without a correctly completed complaint form, it may result in significantly longer processing times, or in the worst case, rejection of the complaint.
| Filename | Filesize | Date |
 Complaint Form (EN).pdf |
168 KB | 25/11/2022 09:33:28 |
| Reklamationsskema (DA).pdf |
150 KB | 25/11/2022 09:33:28 |
Your account
At this time, you can request an account by pressing the "Request an Account" button in the menu bar at the top of the page. In addition, you can create an account on the "Information" page at checkout when you shop at Danitech for the first time.
Our team will then process your creation and contact you regarding special prices, invoicing, etc.
With the Danitech account, you first of all get an easy way to order and reorder machine components and accessories online.
In addition, you can:
View your orders online
Get an overview of your open orders and order history.
View your framework orders online
Get an overview of your open frame orders, safety stocks, and subtract them online.
View your invoices online
Get an overview of your new invoices, whether they have been paid or not, and your invoice history.
See your special prices online
With a Danitech account, you get special prices, such as volume discounts and one-piece discounts on the products. In the online shop, you will be able to see your special prices and how much you save.
See your special products online
If you have some products specially developed or procured in collaboration with our technical team, you will be able to see them online.Se dine tilbud online
Har du bedt om at få et tilbud på et produkt eller flere, så vil du kunne se dine tilbud online.
Shop as company outside the EU
With the Danitech account, you will be able to shop online and get specially developed components and machine systems, even if your company is not from an EU country.
Priority customer service
You get priority support from our skilled team of technical professionals.
If you have a CVR/VAT number, you can create a Danitech account. Regardless of whether your company is Danish, Swedish, from an EU country, or from a non-EU country, such as Australia or Canada.
You cannot create an account or trade with Danitech if your company is subject to EU sanctions.
Do you need help?
Call us
+ 45 76 34 23 00
Mon - Thurs: 07:30 - 16:30
Friday: 07:30 - 14:30
Write to us
infodk@danitech.com
We aim to respond within 24 hours.
Please refer to Danitech's terms and conditions.