Return

Learn how to create a return order or claim if you regret your purchase or experience a defect.

Goods can only be returned after prior agreement - ie. you must call Danitech beforehand.
During the telephone conversation, Danitech provides a return number, which you must apply to the product BEFORE returning it.
A copy of the purchase invoice is attached - this shows the date of purchase and the price that must be used for any crediting. This ensures correct treatment.
The goods must be unused and in undamaged condition.
Returns must be made no later than 1 month after receipt. If this happens later, Danitech reserves the right to a reduction in the amount credited. Any return due to the customer's incorrect order is subject to a return handling fee of 15% of the price. However, the fee is min. DKK 100.
Specially procured goods and goods that the customer has painted in a non-original color cannot be returned.
NOTE: In situations where goods are sent to Danitech WITHOUT prior agreement, this can result in significantly longer processing times. In the worst case, the item will simply be returned to you, postage-paid, without processing.

Download the complaint form. You will find the form further down on this page.
The complaint form must be filled in thoroughly with a description of the fault and the other fields indicated. The form contains the information necessary for processing the case at Danitech.
The completed complaint form is attached to the complaint item(s) and sent to Danitech. The complaint form can also be sent to orders@danitech.com.
If a complaint is rejected, an invoice will be sent to the customer for the costs Danitech has incurred in connection with processing the complaint.
In situations where the item(s) is forwarded to Danitech without a correctly completed complaint form, it may result in significantly longer processing times, or in the worst case, rejection of the complaint.

Do you need help?

+ 45 76 34 23 00

Mon - Thurs: 07:30 - 16:30
Friday: 07:30 - 14:30

infodk@danitech.com

We aim to respond within 24 hours.

Please refer to Danitech's terms and conditions.